Congleton Office : 01260 279414
Macclesfield Office : 01625 429511
Wains Solicitors LLP Complaints Handling Policy
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then please inform us immediately, so that we can do our best to resolve the problem. In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.
Making a formal complaint
If you would like to make a formal complaint, you can read our full complaints procedure by click the link below. Making a complaint will not affect how we handle your case.
You can raise your concerns with the Solicitors Regulation Authority
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Solicitors Regulation Authority
What do to if we cannot resolve your complaint
If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The legal Ombudsman investigates complaints about service issues with lawyers.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman, PO Box 6167, Slough, SL1 0EH.
We are authorised and regulated by the Solicitors Regulation Authority No. 820028
